Hire.
Another account manager at $60K+ a year. More payroll. You still own the chaos.
Agency delivery capacity
Take on more clients without hiring another account manager.
Most agency account managers cap at 4 to 8 accounts before quality slips. The cap is not effort. It is context. Each client's strategy lives in 1 head, so every new client pulls in your best people. Move that context into the work and the same person can carry 18 to 25.
Why the cap sits at 4 to 8
Agency benchmarks put most account managers at 4 to 8 clients. Past that, quality slips and your senior people get pulled back in.
The usual fix is another hire. That adds payroll, months of ramp, and 1 more head the strategy has to live in.
Read the benchmarks3 ways to add capacity
White-label.
Outsource delivery. Margin drops and the client context leaves your building.
Install.
Put Portable Delivery Intelligence around a service you already run. Priced per account.
We learned this the hard way
I scaled a 25-person marketing agency the hard way. The bigger it got, the less profitable it became.
So I documented every job. Then I rebuilt each one as AI. Today 1 operator plus the system carries the work that 25-person team used to carry.
See the 25 to 1 mapThe mechanism
Portable Delivery Intelligence keeps each client's strategy, rules, priorities and approvals in 1 place and connects it to the AI tools your team already uses. The work carries the client context.
Portable Delivery IntelligenceWhat the install looks like
- 1Land.
One service, live in days, on real client work.
- 2Expand.
Every account moves onto the same system.
- 3Scale.
Your team or ours runs it. You pay per account, so it grows as you grow.
The Capacity Guarantee
We install Portable Delivery Intelligence and put a trained operator on your live client work in days. If it is not live and running on real accounts, we keep building at no added cost until it is. We guarantee the result, not the effort.
Who this is for
$2M to $10M in annual revenue.Recurring services, a real delivery team, 15 or more active clients.Already using AI in client work.Demand you could take on if delivery had the capacity.
If your problem is getting leads, this is not it.
We solve what happens after the sale.
Keep reading
Agency capacityAgency Capacity Planning: The 1-Page Pre-Install SheetAgency capacityYour Best Account Manager Is Your Biggest BottleneckAgency capacityThe Re-Brief Tax: What It Costs When AI Chats Start at ZeroAgency capacityUtilization Is the Wrong Metric. Track Accounts Per Person.Agency capacityClient Context Docs: What to Put In So AI Stops GuessingAgency capacityHow to Onboard a Client Without Your Senior People
Questions
How many clients can one account manager handle?
Most cap at 4 to 8 before quality slips. With Portable Delivery Intelligence and a trained operator, the target is 18 to 25 per person.
Do we have to replace our team?
No. Your people stay. Each one carries a bigger book.
Is this for agencies that need more leads?
No. It fixes delivery capacity after the sale.
How do we start?
Bring one client account. We map where time leaks and how many more accounts each person could carry. You keep the map either way.
Bring one client account.
We map where time leaks and how many more accounts each person could carry. You keep the map either way.