Topics
Short guides to the problems agencies hit as they grow. Each one starts with a plain definition.
Agency capacityAgency capacity is how many client accounts each account manager can run before quality slips. Most cap at 4 to 8. AGL's target with Portable Delivery Intelligence installed is 18 to 25.Client contextClient context is each client's strategy, rules, priorities and approvals. When it lives in one person's head or one chat, the team re-briefs AI and re-explains the client on every task.AI deliveryAI delivery is client work drafted by AI tools and finished by your team. It only speeds up when every tool gets the same client context, rules and approvals.Approvals and QAApprovals and QA is the step where a person checks AI work against the client's standard before it ships. Without one place for rules and sign-off, work stalls in review or ships wrong.Pricing per accountPer-account pricing ties cost to the number of client accounts a system runs, not to how many people log in. Cost grows only as the client book grows.